ocean resort casino atlantic city topgolf

What is the role of The Front Desk Representative? Is her role written down in your handbook as being unprofessional, nasty, threatening customers/guests? If it is, she is doing an awesome job following those rules so you should keep her for long time. This hotel management needs to provide proper training to their staff as to how to provide BASIC customer service.

They call this place a 'resort, a great place for family', but one of the representatives voluntarily humiliates a mother in front of her young children with no valid excuse! Seriously, I wanted to roll my suitcases back to my car and leave at that point, but this trip was for my daughter's birthday. This just represents the quality of this hotel, which does not deserve any stars at all. She works in the service sector and has a title as a Front Desk Representative. I have never been humiliated like this in my life and never in front of my kids ( they are 11 and 8 years old) by someone. I can call the security to remove you from this property' Her name was Naja, the Front desk representative.

I asked her why she was behaving nasty and she said 'because you gave my staff an attitude while waiting in line. No hello, no welcoming gesture, just took my name and threw a key packet towards me. Finally, someone from the front desk attended me. I waited while crossing my arm (body language showing I am frustrated as anyone would be at this point).

I was waiting in line trying to get someone's attention but I received none. We just want to unpack and rest a little in the room ( which I paid over $800 for two nights) before we head out to more activities. At this point, I am tired and my family is tired. Long story short, our room was not ready so our suitcases were still inside our trunk and went out for birthday dinner and when we returned to pick up the key around 6:15, there were no attending staffs at keypick up line. I am not writing this review to complain about the check in process. Went to Ocean Resort last weekend for daughter's birthday and stayed in 1 bedroom suite.

Ocean resort casino atlantic city topgolf